Allstate Auto Insurance Review (2019) | Reviews, Ratings & Complaints (2024)

Promoted

19 Reviews

  • Best for Competitive Rates
  • Discounts are available for over 850+ organizations & alumni associations
  • Obtain your quote online today - It's fast, easy & free!
  • 24/7/365 customer service

READ FULL REVIEW >

VIEW RATESAllstate Auto Insurance Review (2019) | Reviews, Ratings & Complaints (2)Visit GEICO's Official Site

  1. Home
  2. Car Insurance
  3. Allstate Review

17 Customer Comments & Reviews - see all comments

Our content is free because we may earn a commission when you click or make a purchase using our site.Learn more.

Founded in 1931, Allstate is the second largest personal lines insurer in the United States offering roadside, auto, motorcycle, boat, home, renters, condo, life, and business insurance as well as banking services and retirement and investment products. Allstate currently employs over 40,000 agents and owns such subsidiaries as Esurance, Encompass Insurance Company, and SquareTrade.

Allstate Auto Insurance Review (2019) | Reviews, Ratings & Complaints (3)

View Top 10 List

How is Allstate rated?

Breakdown

Overall Rating: 4.4 / 5 (Excellent)

Allstate offers an excellent range of auto insurance policies, including standard and comprehensive coverages with medical, liability, and vehicle protection options.Their plans are reasonably priced and offer excellent, although somewhat limited, discounts for students, safe drivers, and customers who bundle their policies with homeowners or renters insurance. The National Association of Insurance Commissioners reports that Allstate had fewer than the industry median ratio of complaints for private passenger auto insurance.JD Power confirms that the company ranks about average with regards to overall customer satisfaction. Drivers looking for extensive coverages, fair prices, and a good selection of discounts are sure to find a reliable auto insurance alternative in Allstate.

Allstate Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursem*nt
  • Towing & Labor Cost
  • Sound System

Coverage - 4.8 / 5

In terms of coverage, Allstate has a leg up on the competition, thanks to their comprehensive list of policies that protect drivers from most motor vehicle hazards.Their plans include bodily injury and property damage liability, medical payments and personal injury protection, collision, comprehensive and uninsured/underinsured motorist coverages. Additional plans include rental car reimbursem*nt, towing and labor, and sound system insurance.

Coverage Fine Print

Satisfaction GuaranteeDriver Monitoring DeviceRedeemable Rewards PointsAccident ForgivenessMobile AppPreferred Repair ServiceDeductible RewardsNew Car ReplacementCar Buying Service

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio

1.03

NAIC Total Complaints 2020

343

Customer Ratings

BBB Rating

A-

Number of BBB Positive Reviews

4

Number of BBB Neutral Reviews

2

Number of BBB Negative Reviews

134

Date Collected

2017-09-21

*The NAIC Car Insurance complaint ratio (in this case 1.03) compares a company’s performance to other companies in the market. The median complaint ratio across all car insurance companies is 1. A score below 1 means the company received fewer than the expected number of complaints. A score above 1 means the company received a more than the expected number of complaints.

Claims Satisfaction & Customer Experience - 4.7 / 5

Allstate has received a Better Business Bureau rating of A-, with a composite score of 3.27 out of 5 stars based on 149 customer reviews. Although some complaints have been filed against the business and most customer reviews on the site veer towards the negative, there is still praise for Allstate's swift claims processing and efficient customer service.

Financial Strength

Key Details

Underwriter

Allstate

Premiums Written 2020

$20,813,857,600

Marketshare

9.72%

AM Best Financial Rating

A+

Moody's Financial Rating

Aa3

Standard & Poor's Financial Rating

AA-

Financial Strength - 4.5 / 5

As the largest publicly held personal lines insurer in the nation, Allstate policies are backed by the company's solvency and outstanding financial strength.As evidenced by their A ratings from Standard & Poor's, Moody's, and A.M. Best, Allstate is deemed creditworthy by all major financial services companies and will likely remain so for the foreseeable future.

*The above information reflects the financial strength of the underwriter of the Allstate car insurance policies: Allstate.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Full/Automatic Payment

Pricing & Discounts - 4.5 / 5

Despite being a leader in the car insurance industry, Allstate just offers the standard array of discounts, including student, homeowner, bundled policy, safe driver, and vehicle safety.The company has yet to offer group, multiple vehicle, low mileage, senior, hybrid vehicle, or newly married discounts, which leaves them a step behind other, comparably-sized competitors.

Discounts Fine Print

Digital SignupEarly SigningResponsible PayerNew Car

Contact & Additional Information

Homepage URL
Company Phone

(877) 810-2920

Headquarters Address

2775 Sanders Rd, Northbrook, IL, 60062

Mailing Address

P.O. Box 660598, Dallas, TX, 75266

Year Founded

1931

Related to Car Insurance

Top Articles
  • How Much Auto Insurance Do I Need? A Guide to Insurance Requirements
  • Why Is My Car Insurance So High? How to Lower Your Rates
  • FICO’s "Safe Driving Score" and the Future of Auto Insurance
  • How Do Insurers Determine Auto Premiums?
  • How to Rent a Car When You Don't Have Insurance
Suggested Comparisons
  • Progressive vs. State Farm
  • Esurance vs. State Farm
  • Esurance vs. GEICO
  • Allstate vs. State Farm
  • Allstate vs. Liberty Mutual
  • Allstate vs. Farmers
  • Allstate vs. State Farm
  • Allstate vs. Progressive
  • Esurance vs. GEICO
  • Esurance vs. State Farm
  • Esurance vs. Progressive
  • Liberty Mutual vs. State Farm
  • Liberty Mutual vs. Progressive
  • GEICO vs. Progressive
  • GEICO vs. State Farm
  • GEICO vs. Allstate
  • USAA vs. State Farm
  • USAA vs. Progressive
  • Safeco vs. State Farm
  • Progressive vs. Allstate
  • Progressive vs. Farmers
  • Progressive vs. State Farm
  • Amica vs. State Farm
  • AAA vs. State Farm
  • AAA vs. USAA
Allstate Auto Insurance Review (2019) | Reviews, Ratings & Complaints (2024)
Top Articles
Latest Posts
Article information

Author: Aracelis Kilback

Last Updated:

Views: 6066

Rating: 4.3 / 5 (44 voted)

Reviews: 91% of readers found this page helpful

Author information

Name: Aracelis Kilback

Birthday: 1994-11-22

Address: Apt. 895 30151 Green Plain, Lake Mariela, RI 98141

Phone: +5992291857476

Job: Legal Officer

Hobby: LARPing, role-playing games, Slacklining, Reading, Inline skating, Brazilian jiu-jitsu, Dance

Introduction: My name is Aracelis Kilback, I am a nice, gentle, agreeable, joyous, attractive, combative, gifted person who loves writing and wants to share my knowledge and understanding with you.