Allstate Insurance Reviews (2024): 2,400+ User Ratings (2024)

Allstate Reviews

The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 06/16/2024.

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2,695 reviews from WalletHub and across the web

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Allstate Insurance Review

Allstate is rated 2.9/5 by WalletHub’s editors, based on sample insurance quotes, reviews from customers, and has earned an A+ rating from the Better Business Bureau (BBB). Allstate customer reviews tend to focus on good service with some problems receiving claims payments. Allstate does have an NAIC rating of 2.70 which means Allstate receives more complaints than the average car insurance provider, adjusted for size.

Allstate Auto Insurance Ratings

  • Reviews on WalletHub: 2.8/5
  • J.D. Power: 4.1/5
  • NAIC: 2.70
  • BBB: A+
  • AM Best: A+
  • S&P: Aa-
  • Moody’s: Aa3

Allstate Auto Insurance Review Highlights

Rank– Third quartile among major car insurance companies, according to WalletHub's research.

Top Discounts - Drivewise® (up to 15%), new car (up to 15%), Early Signing® (up to 10%), and safe driving.

Basic Coverage Options - Bodily injury liability, property damage liability, medical payments, personal injury protection, comprehensive, collision, and uninsured/underinsured motorist.

Special Coverage Options - Accident forgiveness, new car replacement, sound system protection, and Deductible Rewards® (which helps reduce your deductible over time).

Specialty Auto Insurance - Ride for Hire® (ridesharing), Milewise (pay-per-mile), Mexico auto, and classic car.

Complimentary Benefits - Claim satisfaction guarantee and Allstate Rewards® for safe driving.

To help drivers better understand how much Allstate's car insurance costs, WalletHub’s editors obtained sample quotes for a total of six driver profiles, which are fairly representative of drivers across the U.S. You can learn more about them in the Methodology section of our full Allstate Insurance Review.

Allstate Auto Insurance Quotes

Driver Profile

Average Quote

18-Year-Old

$183 per month

21-Year-Old

$89 per month

45-Year-Old

$65 per month

45-Year-Old with a Speeding Ticket

$92 per month

45-Year-Old with DUI

$193 per month

55-Year-Old

$66 per month

65-Year-Old

$67 per month

Premiums from Allstate are slightly higher than their top competitors, as the company ranks in the third quartile in WalletHub’s price ranking study.

Overall, if you can choose to go with Allstate for car insurance, you will be in good hands, thanks to their 24/7 claims service, solid coverage options and nationwide network of agents.

Allstate Home Insurance Review Highlights

Allstate offers homeowners, renters and landlord insurance options, along with discounts for bundling with other Allstate insurance policies. Depending on where you live, Allstate homeowners insurance policies may cover damage caused by acts of nature, fire, theft, frozen plumbing, falling objects and other risks.

Renters insurance from Allstate protects your personal property and costs as low as $4 a month when you add it to your Allstate car insurance policy. Allstate also offers additional discounts for renters, like the Safe Home discount, which saves renters up to 15% if their rental is equipped with qualifying safety services/devices.

For landlords, Allstate insurance policies cover repair costs for the dwellings they rent out, as well as garages, sheds, decks and other structures located on their rental properties. Allstate also offers vandalism-and-burglary coverage, plus financial protection in case a landlord gets sued after an accident or another loss occurs on the rental property.

Overall, Allstate offers homeowners, renters and landlords dependable insurance policies that don’t cost a fortune.

Bottom Line: Is Allstate a Good Insurance Company?

Allstate is a very good insurance company overall and one of the best for auto insurance. WalletHub’s editors give Allstate a rating of 2.9/5 due to its wide variety of coverage options, generous discounts and nationwide availability. However, Allstate still has room to improve when it comes to pricing and customer service.

To learn more, check out WalletHub’s complete Allstate Insurance Review. You can also read some of the reviews from fellow consumers below.

Product: Allstate Car Insurance

Comment

6

Avery White

@Telemachus1947

I was very disappointed with the customer service at Allstate Insurance. I was assigned to the Bravo agency in south Florida. I initially thought it would be a good match. My original agent helped me to change over from Geico and I thought it would be a good relationship. Unfortunately, that agent moved on and I was given an incompetent agent who told me about a mile wise program that would cut my bill in half because my spouse and I drive so sparingly. I am retired and my spouse works from home. This new agent kept me on the phone for an hour taking all the necessary information, but when it came time to sign, he was unable to complete the transaction. It seemed that for this program, I had to sign online for the new policy to take effect. After several tries, I offered to come into the office to sign, but he said that was not possible. Apparently, all transactions must be done online. He said there was something wrong with my email address. I told him that I had no problems receiving policy and billing information from Allstate via email. He transferred me over to the manager of the office and this manager assured me that everything would be taken care of and I would be able to complete the online application. Well, he didn't get back to me, and I had trouble getting any kind of an answer. Subsequently, I had to keep the more expensive policy for the rest of the next six months of the policy until renewal in March. I tried again in January to sign over to the new money saving mile wise program, but again they claimed that they were unable to complete the application because of my email issues. Shortly after that, I received a billing for the 6 month renewal, which had increased. At that point, I enrolled in Progressive, which was half the cost of Allstate for 6 months, and promptly cancelled the Allstate policy. I have never seen such incompetence in an insurance agency. It seems as if they don't want your business and can't be bothered to service your account after you are locked into another 6 month's premium. My advice: Don't bother with Allstate. You don't want to be in their hands, good or bad. I have a flood insurance with them that I will probably cancel as well.

Comment

7

1

waynekidd1950

@waynekidd1950

@Telemachus1947 I simply do not understand Allstate at all.I was issued a refund check and after 2 months they wanted it back.I ended up paying double for one service.I was told that if didn’t ‘t return the check they would report me to a collection and my insurance was canceled.I called and was told not to worry everything was alright.Then I received a 3rd notice for same reason.Now,04/18/22 I was informed that my insurance was canceled ,no reason given.I called and was told that headquarters was reworking everything and not to worry!My agent is Todd Darruah in Greenwood,SC.Very defensive!!!Says all this is my fault!!! This all started the 1st of December,2021.Still going on even todayNow I just found out that Allstate has sold their company to a non insurance company.Feeling really,really bad now!!!

Comment

2

1

sherem tenerias

@t_sherem

@Telemachus1947 how's your experience being with progressive after the first semester?

Comment

Ziggy Karpa

@karpaz766

I was a customer with Allstate for several years bundling policies (Home, Auto, & Umbrella). When I attempted to cancel the policy in writing (on the bill itself) and calling but without proof of cancellation (certified or in email) they continued charging me after the expiration date of the policy and referred the issue to a collection agency. Bottom line is you must get a confirmation of cancellation from the agency or risk future charges. The corporate org referred me to the agent and the agent referred me to corporate with neither providing any help other than reach out to the PA State Insurance Department. “STAY AWAY FROM ALLSTATE”

Comment

5

Elizabeth Shum

@theworldisfun

1 Star Rating

The adjuster I dealt with, David Nunez, has been no help at all. Every time I call, he can't assist me with my concerns and he's been nothing but rude. I hesitate to mention race, but that's how he makes me feel during every interaction I've had with him. I did file a complain about him with Allstate and contacted customer service regarding the issue. I just wanted to make my grievances visible to others as well who may have been treated in a similar manner by him.

Product: Allstate Car Insurance

Comment

Frank Weiss

@weisstopia

1 Star Rating

Do not use Allstate. I live in Texas and our state has had catastrophic weather in March of 2024. I filed a claim for my home and am required to have an inspector/adjuster come out to appraise damages. We have been "rescheduled" now for the fourth time and continually get bumped for random reasons. One time was because the adjuster was ill...we were called a week prior to the scheduled date to inform us—apparently employees have crystal balls to be able to predict their illness days in advance of work being done! Another time was due to an error in scheduling—we were notified that Allstate scheduled our appointment incorrectly and had to reschedule, yet they knew the exact time and date of the incorrectly scheduled appointment and were calling to schedule correctly for another date. What?? Another time was because the adjuster was running behind, so he needed to reschedule because he couldn't make it on time. Each time we were rescheduled days, if not weeks, after the scheduled appointment because that was the next available time.

I'm convinced that Allstate is purposely doing this at this point to avoid having to settle this claim. I hope others have had positive experiences with this company, but I'll be moving my business elsewhere once my policy has expired, if not sooner.

Product: Allstate Home Insurance

Comment

ryan gille

@ryangille02

1 Star Rating

Allstate is not reimbursing me for the full amount of the rental. They are saying that I got too nice a car, even though it was not as good as the one I had, which was damaged. The rental cost me over $800, and they only reimbursed me for half of it. The repair place didn't use new parts and didn't restore my car to its condition before the accident. Their customer service was terrible because they were not helpful and were rude. I suggest they address these issues immediately.

Product: Allstate Car Insurance

Comment

John Codling

@jwcfc

1 Star Rating

Just spent 10 minutes going through all the tedious questions to try and get a quick quote on snowmobile insurance coverage, and at the final step, I got a "we're sorry, our website had a technical problem" error page. This is all the indication I need to decide not to do business with them.

Comment

emorganconsult

@emorganconsult

1 Star Rating

Been paying premiums for over 10 years, tried to make my first claim for storm damage, and they say they're only responsible for a 6-inch ($300) section, even though that 6-inch section damage requires a complete system replacement ($4k). Absolute scam of a company.

Product: Allstate Home Insurance

Comment

lexluc314

@lexluc314

1 Star Rating

I called 3 times over a month ago to cancel. To this day, I've been charged over $1500 and am still being charged. This is FRAUD..

Product: Allstate Car Insurance

Comment

sap_hcm_usa

@sap_hcm_usa

1 Star Rating

This company is a NIGHTMARE! My house was struck by the storm in houston with over 100 mph winds and my whole fence was blown away. I was without power. My son had a 103 temperature and my dad has stage 4 cancer and he needs oxygen support. I was told I would get additional housing expenses and I was connected with a housing company for hotels since it was 95 degrees. Later on they said my father and son could survive in the heat and they won’t pay for my expenses. They charged me $3600 in May 2024 with an $8000 deductible and counted my fence damage at $2400 when the materials cannot even be bought with that!! They offer me $3000 for the wind and hail damage on my roof and say well that’s below your deductible but you have roof damage so pls get it fixed! I guess that was their way of being nice! My neighbor behind me hardly had any damage and traveler’s insurance paid her 20 grand the next day! And they upgraded her roof!! Allstate are scam artists and I am going to take them to court!! PLS NEVER EVER sign up with Allstate!!!!

Product: Allstate Home Insurance

Comment

brettfountain

@brettfountain

1 Star Rating

This is a horrible place and very dishonest. My car was hit while parked by an Allstate driver. I filed a claim with my insurance, Geico, and asked them to take care of it. Allstate called me and tried to bait me into saying the accident and damage did not actually happen. They are not supposed to call me. They then lied to me and told me that Geico had not given them enough information, which is why they had to call me to process the claim. Again, flat out lies. Do not trust these people, do not talk to them, and shame on you, Allstate. You are horrible people with horrible tactics, trying to hurt honest people.

Product: Allstate Car Insurance

Comment

1

dougjones88

@dougjones88

1 Star Rating

I used Allstate for over 20 years. I never had a claim for my house, cars, or five rental properties. After they raised my auto insurance by 16 percent—mind you, I never had a claim—I shopped around and found out a couple of things. First, they are way overpriced. Second, the CEO, who earns around $20 million a year, has political views that I do not agree with. So, I switched providers and, as a result, Allstate reported me to the state as if I were unable to pay my bill. Then, agents from Allstate sent me a letter through a collection agency stating I owed them $142, though I'm still unsure for what. So, after paying them over $8,000 a year for 20 years, this is the treatment I receive. My advice is to go elsewhere.

Product: Allstate Car Insurance

Comment

1

Jeanette Villegas

@villegasjk08

1 Star Rating

I was rear-ended, and Allstate never followed up with me regarding medical benefits. Yvonne Shaw lacked empathy and basic telephone etiquette. Despite being rear-ended by their customer, I was questioned and informed that I wouldn't be reimbursed for medical expenses until I provided receipts, and even then, they would only cover my co-pays. This is extremely frustrating, as I shouldn't have had to use my personal insurance to pay for medical services.

When I repeatedly asked if there was a specific doctor or location I needed to visit, I got the runaround. When I spoke to Yvonne's supervisor, Jack, I was rudely told that due to the type of accident, they wouldn't cover medical bills and were no longer responsible after 30 days. There was no empathy for my situation, and I was shocked to learn that if you don't have auto insurance, they won't pay anything for your damages. This experience has been incredibly disappointing. Do not go with Allstate; no empathy and terrible customer service.

Product: Allstate Car Insurance

Comment

ceberly103

@ceberly103

1 Star Rating

Rather than trying to help with a claim, they only seemed to search for a reason not to cover my water damage. I have paid Allstate over $100,000 in premiums in the last 20 years, and they won't cover a small claim on water damage that I couldn't even see since it was under the flooring.

Product: Allstate Home Insurance

Comment

gordoncardenasyanelis

@gordoncardenasyanelis

1 Star Rating

I don't know why people still answer questions without being sure of the answer. I called Allstate Insurance this morning, pretending to speak with my agent from Gilbert Suárez's office. First, the guy who answered from the central office— I don't know if that's the correct term—asked me several times why I wanted to speak with my agent. Second, when I tried to explain, he refused to accept my phone number as one form of identification for my policy. Third, he insisted that I owed Allstate a balance because my policy started in January, even though I had already paid the amount due in December.

Then, when I requested to speak with the agent who helped me, he left me waiting on the line indefinitely.

Yesterday, I requested a policy cancellation because my coverage increased, and I was sad because I didn't want to lose those wonderful agents from Gilbert Suárez's office. But now, right after speaking with that guy from the 'central agency or office,' I changed my mind. I hope the supervisor takes this into consideration so that maybe you can improve.

Product: Allstate Car Insurance

Comment

echristiet

@echristiet

5 Star Rating

I have to say I don't usually write reviews; however, I have to praise this gentleman publicly! Edward H. at the Clinton Ave Huntsville office is PHENOMENAL! I had an issue with a claim and I feared I would not be reimbursed. Some mistakes were made, and Edward immediately handled it. He was kind, professional, kept me updated, and responded to every question and every email in a timely manner. I can’t say enough about him! I was truly considering switching insurance companies (car and home) for fear this wouldn't be resolved. Edward was amazing; because of HIM, I will remain at Allstate. Thank you, Edward!
E. Meikle

Product: Allstate Car Insurance

Comment

Brianna Furer

@briannafurer

1 Star Rating

My car was totaled while parked. Although the other person stopped and I got their insurance, I decided to go through Allstate, which is my insurance company. At so many levels, this was mishandled. From the call center in India telling me that I couldn't pick up my rental, to my adjuster claiming there was prior damage to my brand new 2023 Toyota, to the five-day rental allotment after they offered me a settlement despite not having the check yet to buy a new car. I must say, I am dissatisfied with Allstate and it's unfortunate that they are allowed to still be in business. Save yourself the headache and either switch or don't get Allstate to begin with.

Product: Allstate Car Insurance

Comment

Review Allstate

Allstate Q&A(157 questions)

Get answers to your questions about Allstate below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.

1

Upvote

Is Allstate good at paying claims?

Reply

1

Leif Olson, Car Insurance Writer

@leif_olson_1

Allstate is good at paying claims compared to the average insurance company, according to J.D. Power's latest claims satisfaction survey. Allstate scored 889 out of 1,000 for their claims process, compared to the industry average of 873 out of 1,000.

How Allstate's Claims Process Compares to Competitors

Company

Claims Satisfaction Score

Allstate

889/1000

Farmers

882/1000

State Farm

882/1000

Geico

874/1000

Progressive

861/1000

Source: J.D. Power Claims Satisfaction Survey, 2022

It takes about 30 days, on average, for an insurer to pay out a claim, but this may vary depending on the circ*mstances. To ensure that your claim is handled as quickly as possible, be responsive and detailed when answering any questions your insurance company might have. If your claim is taking too long, you can contact your insurer directly or go to your state's insurance regulator for help.

To learn more about the claims process, check out WalletHub's guide to car insurance claims.

28

Upvotes

What rating does Allstate insurance have?

Reply

28

1

McKayla Girardin, Car Insurance Writer

@mckayla_girardin

Allstate is rated 2.9 out of 5 by WalletHub's editors, based on factors such as customer reviews and watchdog-group ratings. For example, Allstate has a rating of 2.70 from the National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

Allstate Insurance Ratings

  • WalletHub Editors: 2.9
  • AM Best: A+
  • J.D. Power: 4.1
  • NAIC: 2.70
  • BBB: A+
  • Standard & Poor's: Aa-
  • Moody's: Aa3
  • Average User Rating on WalletHub:...

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17

Upvotes

Are Allstate insurance rates competitive?

Reply

17

1

WalletHub

@WalletHub

Yes, Allstate insurance rates are competitive, as the company is one of the 10 cheapest auto insurers nationally, according to WalletHub analysis. Allstate car insurance customers pay an average of $781 per year for coverage. Allstate's car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote,...

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11

Upvotes

Why is Allstate so cheap?

Reply

11

McKayla Girardin, Car Insurance Writer

@mckayla_girardin

Allstate is so cheap because the company offers a wide variety of discounts that almost anyone can get. A minimum coverage policy from Allstate costs an average of $105 per month, and Allstate premiums can be made even cheaper by taking advantage of discounts such as paid-in-full discount and anti-theft device discount. Plus, Allstate rewards customer loyalty with discounts for insuring more than one car and bundling multiple policies, such as home and auto.

Average...

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3

17

Upvotes

Does Allstate offer full coverage insurance?

Reply

17

Lilah Butler, Car Insurance Writer

@lilah_c

Yes, Allstate offers full coverage car insurance. Full coverage from Allstate typically includes at least a state's minimum required car insurance coverage along with collision and comprehensive insurance to protect the policyholder's vehicle.

Full coverage car insurance from Allstate costs $3,666 per year, on average, and is more expensive than a liability-only policy since it provides more coverage.

Cost of Allstate Full Coverage by Driver's Age

Driver

Annual Cost

16-year-old

$6,527 per year

22-year-old

$3,358 per year

45-year-old

$2,438 per year

65-year-old

...

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11

Upvotes

How much does insurance go up after an accident with Allstate?

Reply

11

WalletHub

@WalletHub

Allstate insurance rates go up by an average of 64% after an accident. Drivers who have Allstate accident forgiveness will not see their car insurance rates go up at all after their first accident in 3 years, however. Even if the accident can't be forgiven, it will only affect your insurance rate for 3-5 years, depending on your state.

The exact amount that premiums go up after an accident depends on a few factors, including who...

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1

Upvote

How do I cancel my Allstate Motor Club?

Reply

1

Leif Olson, Car Insurance Writer

@leif_olson_1

To cancel your Allstate Motor Club membership, call 1-800-998-8697 to reach Allstate Motor Club customer service or email a representative at [emailprotected]. The Allstate Motor Club customer service center is open Monday to Friday from 7 a.m. to 7 p.m. Central Standard Time.

Key Things to Know About Canceling an Allstate Motor Club Membership

  • If you cancel your membership within 30 days of signing up, you can get a full refund of...

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1

Upvote

What is the Allstate phone number?

Reply

1

Delaney Simchuk, Car Insurance Writer

@delaney_simchuk

The Allstate phone number is 1 (800) 255-7828 for customer service, and customer service representatives are available 24/7. You can also contact Allstate by emailing customer service or visiting a local agent.

How to Contact Allstate

  • Call 1 (800) 255-7828 to speak with a customer service representative
  • Mail your request to Allstate at Allstate Insurance Company / PO Box 660636 / Dallas, TX 75266
  • Visit an Allstate agent in person if there is one nearby

Exactly what...

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Upvotes

Does Allstate have roadside assistance?

Reply

WalletHub

@WalletHub

Yes, Allstate offers roadside assistance starting at $8+ per month. Allstate roadside assistance provides coverage for things like jump-starting, lock-out assistance, fuel delivery, and tire changes, up to 7 rescues per year. To get immediate roadside assistance help, Allstate members can request service online, through the Allstate mobile app, or by calling 1 (877) 597-3393.

Allstate offers a Roadside Advantage and Roadside elite plan. Roadside advantage is the cheapest and offers the least amount of coverage, while roadside...

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15

Upvotes

Is the Allstate Motor Club worth it?

Reply

15

WalletHub

@WalletHub

Yes, Allstate Motor Club is worth it if you want 24/7 roadside assistance anywhere in the U.S., and you anticipate using at least $89 in roadside assistance services in a year. Allstate Motor Club has two plans: Roadside Advantage, which costs $89 for the first year, and Roadside Elite, which costs $164 for the first year.

The cost to renew your membership is $105 per year for the Roadside Advantage plan and $179 per...

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Allstate Insurance Reviews (2024): 2,400+ User Ratings (2024)
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