HP OfficeJet Pro 8720 prints on an angle (2024)

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HP OfficeJet Pro 8720 prints on an angle

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HP OfficeJet Pro 8720 prints on an angle (3)

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HP OfficeJet Pro 8720 prints on an angle (5) This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

HP OfficeJet Pro 8720 prints on an angle (6)

RM_DRL

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‎02-21-201709:49 AM

HP OfficeJet Pro 8720 prints on an angle (7) HP Recommended

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Product: HP OfficeJet Pro 8720

Operating System: Microsoft Windows 10 (64-bit)

My printer is brand new and all the pages that have printed out so far have been crooked. The print is on a serious angle from where it should be. How do I fix this?


I've printed out alightment pages and cleaned it and yet everything is on an angle.

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3 REPLIES 3

HP OfficeJet Pro 8720 prints on an angle (8)

HP OfficeJet Pro 8720 prints on an angle (9)Rainbow23

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‎02-21-201706:46 PM

HP OfficeJet Pro 8720 prints on an angle (10) HP Recommended

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@RM_DRL,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print properly from yourHP OfficeJet Pro 8720 All-in-One Printer as the printed pages are crooked.

This issue could occur if the rollers are not clean.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link:http://hp.care/2kXjDY8

If the issue persists, then you may update the firmware from the link:Firmware Update

Also, let us know if the unit was working fine before.

Did you have any paper jam issues?

Let me know how this works.

You have a good day ahead.

Rainbow23 - HP Support.

HP OfficeJet Pro 8720 prints on an angle (11)

RM_DRL

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‎02-22-201709:31 AM

HP OfficeJet Pro 8720 prints on an angle (12) HP Recommended

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This printer is brand new and straight out of the box as of yesterday. Its very first printout was crooked. I tried all the updates and the troubleshooting cleaning of the rollers. Nothing worked. I then got the idea that maybe there was an issue with the paper tray. The spring mechanism on the left side is forcing the paper out at an angle... I jammed some post it flags towards the lower corner so that it is forced to push the paper in a straight direction... problem is mostly solved as far as printing straight. The paper tray is junk. Is there a way to trade this one for one that works properly?

HP OfficeJet Pro 8720 prints on an angle (13)

HP OfficeJet Pro 8720 prints on an angle (14)Rainbow23

15,682 989 780

1,210

HP Support Agent

‎02-22-201711:02 AM

HP OfficeJet Pro 8720 prints on an angle (15) HP Recommended

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@RM_DRL,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved completely after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP Phone Support for further assistance at the link:www.hp.com/contacthp

You have a good day ahead.

Rainbow23 - HP Support.

HP OfficeJet Pro 8720 prints on an angle (16) This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

HP OfficeJet Pro 8720 prints on an angle (17)

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    HP OfficeJet Pro 8720 prints on an angle (19)

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    • HP OfficeJet Pro 8720 prints on an angle (2024)
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      Introduction: My name is Nathanial Hackett, I am a lovely, curious, smiling, lively, thoughtful, courageous, lively person who loves writing and wants to share my knowledge and understanding with you.