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- HP OfficeJet Pro 8720 prints on an angle
HP OfficeJet Pro 8720 prints on an angle
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This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
RM_DRL
2 0 0 1,251
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02-21-201709:49 AM
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Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)
My printer is brand new and all the pages that have printed out so far have been crooked. The print is on a serious angle from where it should be. How do I fix this?
I've printed out alightment pages and cleaned it and yet everything is on an angle.
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- HP Officejet Pro 8720
- Microsoft Windows 10 (64-bit)
- source-board-id:PostPrint
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3 REPLIES 3
Rainbow23
15,682 989 780 1,226
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02-21-201706:46 PM
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@RM_DRL,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to print properly from yourHP OfficeJet Pro 8720 All-in-One Printer as the printed pages are crooked.
This issue could occur if the rollers are not clean.
Let's go through a few steps to resolve this issue.
And here's the step by step guide for you in the link:http://hp.care/2kXjDY8
If the issue persists, then you may update the firmware from the link:Firmware Update
Also, let us know if the unit was working fine before.
Did you have any paper jam issues?
Let me know how this works.
You have a good day ahead.
Rainbow23 - HP Support.
RM_DRL
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02-22-201709:31 AM
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This printer is brand new and straight out of the box as of yesterday. Its very first printout was crooked. I tried all the updates and the troubleshooting cleaning of the rollers. Nothing worked. I then got the idea that maybe there was an issue with the paper tray. The spring mechanism on the left side is forcing the paper out at an angle... I jammed some post it flags towards the lower corner so that it is forced to push the paper in a straight direction... problem is mostly solved as far as printing straight. The paper tray is junk. Is there a way to trade this one for one that works properly?
Rainbow23
15,682 989 780 1,210
HP Support Agent
02-22-201711:02 AM
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@RM_DRL,
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue has not resolved completely after following the steps mentioned in the previous interaction.
This could be a hardware issue with the unit.
Hence, please contact HP Phone Support for further assistance at the link:www.hp.com/contacthp
You have a good day ahead.
Rainbow23 - HP Support.
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