Medical Relations Supervisor (2024)

Introduction

Medical Relations Supervisor (1)

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.

GRADE

18

LOCATION OF POSITION

MSDE-DORS-Disability Determination Services

211 Schilling Circle, Suite 100

Hunt Valley, Maryland 21031

POSITION DUTIES

This is professional level position which supervises the agency’s Consultative Examination Scheduling Unit and is aimed at promoting the medical community’s understanding of and participation in the disability program with special emphasis on the consultative examination process.

Job Duties Include:

  • Direct, train, coordinate and supervise the activities of the consultative examination scheduling unit to ensure effective scheduling of appointments, including establishing annual performance standards in conjunction with federal and state performance expectations.
  • Provide an ongoing review of consultative exam and qualified medical source examination reports for quality of content, timeliness of report delivery and responsibility for follow-up actions.
  • Develop and implement trainings for the DDS Operations staff, the Consultative examination scheduling unit and the medical and psychiatric consultant staff on scheduling, monitoring process procedures and the timely delivery of consultative exam reports.
  • Provide orientations and training to new Consultative Examination providers regarding SSA requirements for scheduling and reporting timeframes, reporting guidelines, testing protocols, confidentiality, treatment issues authorization and billing procedures. Be available for follow-up and monitoring as needed.
  • Follow up on all general referrals and claimant satisfaction surveys. Investigate and resolve any complaints presented.
  • Conduct an ongoing statewide Consultative Examination provider recruitment program to ensure that the Consultative Examination panel is adequately staffed with physicians, psychologists, testing facilities and labs.
  • Perform tasks as assigned by the Medical Relations Director. In the Medical Relations Director’s absence, assume responsibility as indicate.

MINIMUM QUALIFICATIONS

Education: A Master’s degree or at least 36 hours of equivalent post-baccalaureate course work from an accredited college or university.

Experience: Three years of administrative experience working with medical vendors or disability programs.

Notes:

  1. Candidates may substitute a Bachelor's degree and two additional years of experience as described above for the required education.
  2. The above requirements are set by the Maryland State Department of Education in accordance with Education Article, Section 2-104, Annotated Code of Maryland.

DESIRED OR PREFERRED QUALIFICATIONS

  • Supervisory experience.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be placed on theeligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government onlineapplication for employment. The application must clearly demonstrate thatthe applicant meets the minimum qualifications for the position. If the applicant is unable to apply online, paper applications can be obtainedfrom the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. If there is a supplemental questionnaire, this must be completed and sent in withyour paper application, if you are unable to apply online.

All application materials must be received in our office by the closingdate. Postmarks will not be accepted. Applications must be complete to beconsidered including all related job duties, even if those are also listedon an attached resume. Additional required materials may be uploaded withthe online application, submitted to the fax number, or mailed to theaddress listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriateaccommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questionsabout this online application system, please contact the MD Department ofBudget and Management, Recruitment and Examination Division at410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform andControl Act, and travel throughout the State are required. Anymisrepresentation of academic or experience requirements for this positionmay result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting,retaining and promoting employees who are reflective of the State’sdiversity. People with disabilities and bilingual candidates are encouragedto apply.

We thank our Veterans for their service to our country.

Medical Relations Supervisor (2024)

FAQs

What do you expect from a supervisor sample answer? ›

A supervisor should have good leadership and communication skills and should be able to offer constructive criticism.” “I would expect a supervisor to keep the lines of communication open with me and offer feedback when I'm doing a good job and when I have room for improvement.”

Can HR tell you not to talk about something? ›

Prohibiting employee discussions of an ongoing investigation is allowed only if the employer can show that it has a legitimate business justification outweighing the employees' rights.

Can HR tell your boss what you say? ›

Since HR representatives are not legally bound by strict privileged communication guidelines, situations may arise in which an HR professional must weigh their responsibilities to employees, management and the law to judge whether to disclose information.

Can my boss talk about my medical condition? ›

The first is under the Americans with Disabilities Act (ADA). The ADA requires that medical information given to an employer be kept confidential in most cases and shared only with those who need to know about it, like the folks in benefits or the folks in HR.

What are the three to five expectations that you have of your supervisor? ›

What are the expectations from a good manager?
  • Transparency. ...
  • Appreciation and recognition. ...
  • Accountability. ...
  • Clear communication. ...
  • Motivate your team. ...
  • Set achievable goals. ...
  • Communicate effectively. ...
  • Master the art of delegation.
Apr 18, 2024

How to pass a supervisor interview? ›

Take the time to reflect on your own experiences, accomplishments, and challenges as a supervisor, and consider how they align with the interview questions discussed. Practice your responses, focus on highlighting your strengths, and be prepared to provide specific examples that demonstrate your abilities.

What not to say in an HR investigation? ›

From a practical standpoint, talking too much during the investigation—telling a witness what another witness said, revealing your personal opinion to one of the employees involved, or publicizing the complaint in the workplace, for example—can lead others to doubt your objectivity.

What not to say to HR? ›

What should you not say to HR?
  • The general rule is don't bring your everyday complaints to HR. They're not there to make your job better or easier and they might fire you simply because they don't want to hear it. ...
  • Discrimination. ...
  • Medical needs. ...
  • Pay issues. ...
  • Cooperate with HR if asked, but be smart about it.

What are HR trigger words? ›

Words that trigger negative emotions – These would include words such as “accused”, “aggravated”, “blamed”, “unimportant”, “unhappy”. Leadership IQ found that poorly-rated job candidates used 92% more of these words than highly-rated candidates.

Can HR ask me about my medical condition? ›

The ADA prohibits disability discrimination. Employers may not make medical inquiries of applicants and employees. Employers may not ask current employees if they have a disability or inquire into the nature or severity of the disability unless doing so is job-related and consistent with business necessity.

Can my employer see if I went to the doctor? ›

The basic legal principle that employers should follow is not to reveal medical information about you unless there is a legitimate business reason to do so.

What is considered medical discrimination in the workplace? ›

What are some examples of medical/disability discrimination? An employee who suffers an adverse action, on account of his or her protected status, is a victim of discrimination. For example, a worker denied a promotion because of his medical condition or disability, is a victim of unlawful discrimination.

What is your expectation to your supervisor? ›

Employees expect their managers to be honest, trustworthy and transparent about business activities. To have a positive working environment, good managers are direct with their employees about company challenges and expectations.

How to answer the question what do you expect from your manager? ›

Short Answers

"The most important thing I want from my manager is constructive feedback so I know where I need to improve. I want to continually grow and having a good manager will help me achieve my goal." "I expect my manager to provide work that is relevant to both the company and my growth.

What to expect from supervision? ›

It may include reviewing their workload, setting the expected standards, monitoring and reviewing performance, identifying learning and development opportunities and keeping them informed with wider organisational news.

What is expected of a good supervisor? ›

What Makes a Good Supervisor? Being a good supervisor means having the ability to motivate others to effective task completion. Good supervisors must have strong communication skills and the ability to form positive relationships with others.

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