- MVA Customer Agent I (Grade 08) Supplemental Questionnaire
- * QUESTION 1
- I certify that all information contained in this application is true and complete. I authorize the Maryland Motor Vehicle Administration to contact all sources and/or conduct a thorough background investigation, as necessary, to verify the information contained in this application and supplemental questionnaire. I understand that any erroneous, misleading or fraudulent information is sufficient grounds for rejection from the examination process, removal from the list of eligibles, withdrawal of an offer of employment, or immediate discharge.
- * QUESTION 2
- I UNDERSTAND THAT IF MY RESPONSES TO THIS SUPPLEMENTAL QUESTIONNAIRE ARE EXAGGERATED AND/OR NOT SUBSTANTIATED BY THE INFORMATION INCLUDED IN MY APPLICATION, IT WILL RESULT IN MY IMMEDIATE REMOVAL FROM THE RECRUITING PROCESS.
- * QUESTION 3
- I UNDERSTAND THAT BOTH MY RESPONSES TO THIS SUPPLEMENTAL QUESTIONNAIRE, AS WELL AS THE INFORMATION INCLUDED IN MY APPLICATION, ARE SUBJECT TO VERIFICATION.
- * QUESTION 4
- The following questions are part of the application and are designed to evaluate your training and experience as it relates to the subject position. Please read each question carefully and provide the appropriate response. FAILURE TO COMPLETE THE APPLICATION IN ITS ENTIRETY COULD NEGATIVELY IMPACT YOUR CANDIDACY.
- QUESTION 5
- Of the choices listed below, please select the option that most accurately describes your qualifications.
- QUESTION 6
- Please enter your title, dates of employment, and the employer associated with question above.
- * QUESTION 7
- Have you ever been employed by the Maryland Motor Vehicle Administration, or a Department of Motor Vehicles serving a different state, in a capacity that required you to provide customer service to the general public?
- QUESTION 8
- Of the choices provided below, please select the option that most closely reflects the number of hours you have spent providing customer service to the general public in an average work day for your current or previous employers.
- QUESTION 9
- Of the options listed below, please check the equipment you have used in a professional setting to accomplish work tasks. If you have not used any of the equipment listed below, please select 'Not Applicable'.
- QUESTION 10
- Of the knowledge, skills, abilities, and others (KSAOs) listed below, please select those you have demonstrated via your current and/or previous employment.
- QUESTION 11
- Of the courses, seminars, and/or workshops listed below, please select those you have taken and completed through a certified or accredited provider (i.e. Community College, An employer, Professional Association, etc.). If you have NOT taken any of the offerings listed, please select NOT APPLICABLE.
- QUESTION 12
- Of the applications listed below, please select those you have used in a professional setting.
- QUESTION 13
- The position for which you have applied requires the execution of consistently accurate mathematical calculations. Of the options listed below, please select the choice that most accurately reflects your experience.
- QUESTION 14
- The subject position may require the processing of various types of monetary transactions in a Point of Sale System (POS). Of the choices listed below, please select the option that most closely reflects your experience.
- QUESTION 15
- The position for which you have applied may require the use of spreadsheet software to monitor and track numerical data. Of the choices listed below, please select the option that most accurately reflects your experience.
- QUESTION 16
- This position may require the use of a word processing application to draft varying types of correspondence. Of the choices listed below, please select the option that most accurately reflects your experience.
- QUESTION 17
- Have you ever been employed in a fast paced, high volume, call center environment?
- QUESTION 18
- Of the languages listed below, please select those you read, write, and/or speak fluently. (ANY DIALECT IS APPLICABLE) If you are only fluent in English please select 'Not Applicable'.
- * QUESTION 19
- Please select the MVA location(s) where you would accept employment. In order to receive an interview notifications you will need to select the following locations below. (You may select more than one location.)
- * QUESTION 20
- I understand that eligible candidates may be asked to fill vacancies at all MVA Branches and Office locations throughout the State of Maryland.
- * QUESTION 21
- I have reviewed my application in its entirety and am prepared to submit it. I understand once my electronic application is submitted, that I cannot alter or amend the document.
* Required Question
