My Bella Spa at Austin Village, 1323 Chestnut Lane, Matthews, Reviews and Appointments (2024)

Tiffany Jackson

11 Jul 2018

REPORT

The girl that did my nails was nice and did a halfway decent job but I had a gift certificate for "My Bella Spa" and when I went to pay the girl told me my gift certificate was not valid at this locat... Read More

The girl that did my nails was nice and did a halfway decent job but I had a gift certificate for "My Bella Spa" and when I went to pay the girl told me my gift certificate was not valid at this location and only the "My Bella Spa" it was purchased at because "different owners". Seems odd that they all can carry the same name but not honor gift certificates with their companies name on it. Also when I got home I realized one of my nails was messed up from one of the many times the girl accidentally hit my nail and had to go over it making the coats uneven. I will not be returning to this nail salon. Read Less

Alice Parker

15 Jun 2018

REPORT

I love this salon. I’ve been a customer here for years. Kenny always does an amazing job on my nails. He’s an expert in SNS! He goes above and beyond to be sure I’m completely happy!!! I won’t go anyw... Read More

I love this salon. I’ve been a customer here for years. Kenny always does an amazing job on my nails. He’s an expert in SNS! He goes above and beyond to be sure I’m completely happy!!! I won’t go anywhere else. Read Less

Yamileth Suazo

2 Jun 2018

REPORT

Kenny , thank you! You do a GREAT Job I love my SNS nails!

iGimmie

23 Mar 2018

REPORT

The salon is great, I feel very welcomed when I stop by and the workers are so nice.

Linda Lee

23 Mar 2018

REPORT

Look pretty place, clean, new staff and they do a good work.

Cindy B

21 Mar 2018

REPORT

I just had my SNS done by Kenny, He does a great job , very nice guy. Thank you Kenny love love my nails

Betsy Le

21 Mar 2018

REPORT

The salon is very beautiful, they just remodel very clean and friendly staff. They have a nails bar too, also have a lot of Gelpolish.

Weihe Ying

6 Mar 2018

REPORT

I came here for my prom hair. People are nice here but they do not have the best skill. I showed them the hair style I want but they turned out really... not even the same. I can to the braids they di... Read More

I came here for my prom hair. People are nice here but they do not have the best skill. I showed them the hair style I want but they turned out really... not even the same. I can to the braids they did by myself. Then they curled my hair... not really pretty way.... I mean it's alright but I'm really disappointed because it's not cheap Read Less

Catie G.

8 Nov 2017

REPORT

The women at My Bella Spa are incredibly talented and kind! I recently went to a salon out of town and my SNS nails turned out terribly. Tonight, I went to see Mai at My Bella Spa - Austin Village and... Read More

The women at My Bella Spa are incredibly talented and kind! I recently went to a salon out of town and my SNS nails turned out terribly. Tonight, I went to see Mai at My Bella Spa - Austin Village and she did not disappoint!!! She was appalled at the condition of my nails (after just one week) and immediately started to make my nails beautiful again. Mai is engaging, funny, friendly, and above all else, she knows what she is doing!! My nails look and feel fantastic. Prior to visiting My Bella Spa, my SNS nails were thick, heavy, and felt fragile. Now they are the perfect length, thickness, and shape! Mai transformed my nails and boosted my confidence. My Bella Spa is also great with pedicures and waxing. I'm picky with my eyebrows and I have never left dissatisfied. Oh, and they're EXCELLENT with matching colors or finding a color that you try and describe.As you can tell, I HIGHLY recommend My Bella Spa and any of the lovely women who work there. Thank you for a wonderful experience! I will be back. Read Less

E O.

10 Aug 2017

REPORT

Had a basic mani pedi. Young male with glasses. Both my toes and fingers needed one more coat, but didn't realize it until I got in the car and looked at them in natural light. Didn't have the time or... Read More

Had a basic mani pedi. Young male with glasses. Both my toes and fingers needed one more coat, but didn't realize it until I got in the car and looked at them in natural light. Didn't have the time or energy to go back in, so I'll just not go back. Also overheard female technician tell a mother daughter pair of customers that the mother should have had one more child because if she dies, the daughter will be all alone in the world! Sheesh.Also watched a baby roach crawl across the floor. No good first impressions here Read Less

Kathy B.

19 Jun 2017

REPORT

Haven't been here in a while. So sad to see how down hill it's gone . The pedicure chairs were literally worn out , the place was dirty, and lots of clutter, the toilet wasn't working and repairs were... Read More

Haven't been here in a while. So sad to see how down hill it's gone . The pedicure chairs were literally worn out , the place was dirty, and lots of clutter, the toilet wasn't working and repairs were done poorly. The techs were not using sterilized utensils and the staff could not communicate with the customers. They seem to do short cuts and are trained in practices that are not nail friendly . So sad to see a place that use to be so nice be so bad . Read Less

Brittany Helms

4 May 2017

REPORT

i have tried multiple times to give this place a chance. i have read all the reviews and the reason they know customers names is because they don't get that much buisness. i spent 2 hours in there tod... Read More

i have tried multiple times to give this place a chance. i have read all the reviews and the reason they know customers names is because they don't get that much buisness. i spent 2 hours in there today for them to "try" to put SNS nails on me. it didn't work and i needed to be somewhere. now i have to walk around with horrible nails. he saidcome back tomorrow and they will fix it but i don't wanna waste another 2 hours of my life. he talked me out of what i originally wanted and i'm very upset! Read Less

Terry Haynes

21 Feb 2017

REPORT

The salon is not clean. Products are not put away. They are sitting all over the floor in various places. Equipment is old and not well maintained. The bird droppings outside the front door are enormo... Read More

The salon is not clean. Products are not put away. They are sitting all over the floor in various places. Equipment is old and not well maintained. The bird droppings outside the front door are enormous and horrible. No one is taking any pride in this business. It desparately needs attention. Kelly did a good job, but did not listen to my initial direction and had to correct errors because of it. Not very friendly. Read Less

Anne Zavorskas

30 Dec 2016

REPORT

I tried very hard to give this salon a chance because I read good reviews here. The staff is never on time with salon openings. For example, they were open on Sunday's and I was booked for noon when t... Read More

I tried very hard to give this salon a chance because I read good reviews here. The staff is never on time with salon openings. For example, they were open on Sunday's and I was booked for noon when they opened. Always late. Spent lots of time in my car on cold days waiting.Twice the technician (while extremely talented) was late arriving for my scheduled appointment. Today I was scheduled for 12:30. I arrived - my technician was not there - running 30 minutes late. I had left my phone number after my last appointment so they could CALL ME if my technician was running late! No call. SO - off to Harris Teeter for a bad lunch. 1:00 - still no technician. I walked out never to return.Good luck My Bella Spa. Guess my business isn't that important to you. Read Less

Haley K.

4 Nov 2016

REPORT

my first time coming here and i was actually really impressed. it's mostly guys but they all do a very very good job. one of the guys did my spa pedicure and it was like a mini massage and pedicure al... Read More

my first time coming here and i was actually really impressed. it's mostly guys but they all do a very very good job. one of the guys did my spa pedicure and it was like a mini massage and pedicure all in 1 for $35! 10/10 would recommend this place Read Less

rachel sossamon

17 Sep 2016

REPORT

Just horrible. This is the second time i've made an appointment in a month with them and it was bad both times. The first time they didn't have time finish so they asked if i could "come back in a lit... Read More

Just horrible. This is the second time i've made an appointment in a month with them and it was bad both times. The first time they didn't have time finish so they asked if i could "come back in a little bit" (no). And now today I showed up on time for my appointment and after waiting 20 mins they then ask me if i can "come back in an hour or so" (no). Been a customer there for 4 years... not anymore. Read Less

Tina Groesbeck

15 Jul 2016

REPORT

Always friendly and remember you by name. Very accommodating to work around my schedule to fit me in for an appointment. If I make an an appointment they are quick and efficient unless I want to relax... Read More

Always friendly and remember you by name. Very accommodating to work around my schedule to fit me in for an appointment. If I make an an appointment they are quick and efficient unless I want to relax for a spa pedicure then they take there time for a relaxing treatment. Read Less

Donna S.

31 Jul 2015

REPORT

It depends who you get here. I had a great experience with the guy, but a terrible pedicure with one of the women. So I guess ask for the guy!