Transit Supervisor - SF Municipal Transportation Agency - (9139) (2024)

Contact:

Suzanne Wong - suzanne.wong@sfmta.com

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Department: Municipal Transportation Agency
Job class: 9139-Transit Supervisor

Salary range: $103,636.00 - $125,996.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 3 What does this mean?
List type: Combined Promotive and Entrance

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Application Opening: June 21, 2023

Application Deadline: July 5, 2023

Compensation Range: $98,878 - $120,198 Yearly (This compensation range will change effective July 1, 2023.) 9139 Transit Supervisor | City and County of San Francisco (sf.gov)

Recruitment ID: CBT-9139-T00076 / REF4724E

Under general supervision, the Transit Supervisor, as the first-line supervisor, supervises, directs, reviews, plans and evaluates the work of subordinate personnel engaged in a variety of transit service activities at the San Francisco Municipal Transportation Agency (SFMTA). This is a uniformed job classification.

Essential Functions:

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises the activities of transit personnel; ensures that the department rules, policies and procedures are followed by subordinate personnel.

2. Maintains transit services by coordinating schedule adjustment and operator activities with TMC and other transit supervisors; investigates service problems on assigned lines and at MUNI metro stations; takes corrective actions; and ensures proper coverage at subway stations.

3. Prepares and/or modifies transit service schedules; analyzes traffic and passenger data to identify schedule problems and reports the information to appropriate personnel, and uses computer hardware and software in the performance of duties.

4. Instructs, advises and evaluates subordinate personnel in the field, classroom, or division on the safe, efficient operation of revenue and non-revenue equipment and operating rules, procedures and policies; identifies and recommends retraining needs.

5. Prepares different reports such as schedule adherence reports, accident/incident/violation reports and instructional plans using computer applications; reviews reports to ensure that the information is complete and accurate.

6. Coordinates and initiates responses by appropriate personnel and transit services; maintains communications among field staff, responds to silent alarms and emergencies; dispatches police, medical units and/or support personnel.

7. Interacts with members of the public and other agency representatives on various matters; listens to customer complaints and takes appropriate courses of action; and directs traffic as needed. Serves as Good-Will-Ambassador for the SFMTA.

8. Uses different computer applications to prepare correspondence, and reports; monitors service and researches information; utilizes specialized computer applications such as Trapeze, DriveCam, NEXTBUS, and TransitSafe, OrbCAD, MAESTRO, Microsoft Office Suite, as well as applicable electronic forms as assigned.

9. Performs related duties and responsibilities as assigned.

Nature of Work:requires incumbents to work rotating shifts, holidays, nights, and weekends; to work outdoors in all weather conditions; and to use computer applications; stand and/or sit for prolonged periods of time; and may require the performance of different physical activities such as lifting /transporting/operating work-related materials and equipment weighing up to 50 pounds; pulling poles, may be required to manually setting track switches on surface streets and cranking switches in the subway, resetting retrievers to return disabled transit vehicles to service and assisting in the movement of disabled vehicles when required.

The following are required to be possessed as of the filing deadline for applications:

1. Five (5) years of full-time verifiable experience with a large public transit system performing duties equivalent to one or more of the following classifications with the San Francisco Municipal Transportation Agency (SFMTA): 9122 Transit Information Clerk, 9124 Senior Transit Information Clerk, 9126 Transit Traffic Checker, 9128 Senior Transit Traffic Checker, 9131 Station Agent, 9132 Transit Fare Inspector, 8121 Transit Fare Inspector Supervisor/Investigator, 9136 Transit Training Specialist, or 9163 Transit Operator.

The following must be possessed as of the date that a position is certified to the eligible list and maintained through the date of appointment. These minimum qualifications ensure that hires will possess necessary standards of delivering safe and quality service.

1. No accidents where applicant contributed to the cause (i.e., preventable) in the previous thirty-six (36) months; AND
2. No preventable non-collision safety incidents in the previous twelve (12) months; AND
3. No suspensions in the previous twelve (12) months; AND
4. No Performance Appraisals within the previous twelve (12) months with an overall determination of unsatisfactory performance; AND
5. Possession of a valid, unrestricted, CA Class C Driver License

The following will be assessed during the probationary period:

1. Ability to utilize software applications related to the work of the assigned unit

Notes:

• A preventable non-collision safety incident refers to any event that involves unsafe operation of a vehicle.
• All candidates who possess the required education and experience by the filing deadline will be invited to compete in the examination process. When positions are certified to the eligible list, reachable candidates who score high enough in the selection process will be reviewed to ensure that they meet all listed minimum qualifications.
• Experience driving school buses, tour buses and small vans is not considered qualifying experience.
• Employees must maintain the licensure and certification requirements as a condition of employment.
• Some positions require obtaining and maintaining a valid Commercial Class B Driver License with appropriate endorsem*nts as required by the DMV and no restrictions that prohibit operation of a SFMTA public transit vehicle within six (6) months of appointment and obtaining and maintaining Verification of Transit Training (VTT).
• Some positions may require possession of a valid DMV Medical Examiner’s Certificate as a condition of assignment to such position(s).

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification:Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:https://sfdhr.org/information-about-hiring-process#verification.

Prior to final selections being made, candidates in consideration for hire will have their employment records as well as state and internal driving records reviewed to ensure possession of the above minimum qualifications. Candidates who were not SFMTA employees for part of or all of the time periods being reviewed will be required to provide additional documentation verifying possession of the minimum qualifications.

Note:Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet theminimum qualifications must be included on your application by the filing deadline. Informationsubmitted after the filing deadline will not be considered in determining whether you meet theminimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lowerscores.

SELECTION PROCEDURE:(General Exam Process Information)After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Trades Supervisory Examination (TSE) (Weight: 50%):Candidateswill beadministered a written multiple-choice examination that includes test items that relate to various supervisory practices and procedures (e.g., directing subordinates, delegating tasks to subordinates, providing customer service, demonstrating appropriate supervisory/leadership behavior, addressing and/or evaluating subordinate issues, behavior and performance, etc.) as well as reading comprehension items. This is a standardized examination, and therefore, test questions and test answers are not available for public inspection or review.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website:http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426

The examination is administered via computer or in paper format. Qualified candidates will be notified of the particular format to be used in their test appointment notification. The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.Only those applicants who pass the Trades Supervisory Exam will receive a score on the Written Multiple-Choice Examination.

Written Multiple-Choice Examination (Weight: 50%):Candidates will be tested to determine their relative knowledge, skill and ability levels in job–related areas which may include but not be limited to: knowledge of transit lines, schedules and equipment; knowledge of traffic patterns and their impact on transit corridors; interpersonal ability; analytical ability; and knowledge of emergency procedures.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. A passing score will be established for each examination. Candidates must pass all examinations in order to be placed on the eligible list.

Eligible List/Score Report:A confidential eligible list/score report of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list/score report, shall not be made public unless required by law. However, an eligible list/score report shall be made available for public inspection, upon request, once the eligible list/score report is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list/score report resulting from this examination process will be 24monthsand may be extended with the approval of theDirector of Transportation.

Certification Rule

The certification rule for this selection process will beRule of Three Scores.

Terms of Announcement:Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov.] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules .

Medical Examination/Drug Testing: Candidates who are being considered for appointment may be required to pass a medical examination. The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9139 Transit Supervisor is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.For more information, click here: https://www.sfmta.com/about-us/sfmta-career-center/how-join-our-team#Background.

Additional Information Regarding Employment with the City and County of San Francisco:Information About The Hiring Process/Conviction History/Employee Benefits Overview /Equal Employment Opportunity/Disaster Service Worker/ADA Accommodation/Veterans Preference/Seniority Credit in Promotional Exams/Right to Work/Copies of Application Documents/Diversity Statement

How To Apply:Applications for City and County of San Francisco jobs are only accepted through an online process.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, suzanne.wong@sfmta.com.Please note:all your information will be kept confidential according to EEO guidelines. SW | CBT-9139-T00076 | CPE

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine.Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.