Introduction
This is a Skilled Services position with full State of Maryland benefits.
Work that Matters. The Maryland Department of Housing and Community Development (DHCD) is a national leader in financing affordable housing and revitalizing communities. This is an opportunity to join this nationally recognized, award-winning organization and apply your skills to this highly public-purpose and challenging area. Annually, DHCD finances approximately 2,700 units of multifamily rental housing in 40 properties, amounting to $350 million in construction and permanent financing. Funding comes from various sources, including state-appropriated funds, taxable and tax-exempt revenue bonds, federal low-income housing tax credits, federal HOME funds, and other federal funds.
Program Excellence: Housing and Building Energy Programs
Who we are and what we do: We are a fast-paced, dynamic team committed to serving Maryland households. We are looking for team players who share our vision of program excellence and our commitment to customer service. We achieve program excellence and our commitment to customer service. We achieve program excellence through continuous process improvement involving everyone in a collaborative and collegial team-centered environment. Our programs offer weatherization, energy efficiency, and health and safety improvement services to the State's single-family, multifamily, and commercial buildings. Most of our programs serve limited-income Maryland households.
The programs that the division administers provide energy efficiency improvements that help reduce costs to residents, increase comfort, improve health and safety in the home, support local employment, and contribute strongly towards meeting the State's environmental goals. This program portfolio consists of programs such as the US Department of Energy Weatherization Assistance Program (WAP), EmPOWER Whole Home Efficiency Program, EmPOWER Multifamily Energy Efficiency and Housing Affordability Program (MEEHA), Maryland Energy Assistance Program (MEAP) for Crisis/No-Heat/No-Cool, Energy-Efficient Homes Construction Loan Program (NetZero), and the BeSMART Home Energy Loan Program (BeSMART).
GRADE
17
LOCATION OF POSITION
7800 Harkins Road
Lanham, MD 20706
The Department of Housing and Community Development Headquarters is located in Prince George's County across from the New Carrollton Metro Stop.
POSITION DUTIES
The main purpose of this position is to oversee the success of the application and eligibility process for the weatherization assistance programs that are administered by DHCD’s Housing & Building Energy Programs. The Client Services Coordinator is responsible for overseeing, and guiding the intake staff with daily monitoring of a robust pipeline of applications and ensuring applications are reviewed and processed within the program guidelines. Responsibilities include logging new applications and assigning to staff, providing day-to-day guidance, monitoring the eligibility and assignment process of applicants to the network partners, troubleshooting applicant concerns and identifying resolutions that are inline with program guidelines.
The Client Services Coordinator is also responsible for analyzing current practices, devising effective strategies and ensuring process improvements align with the department’s goals. This position identifies inefficiencies and bottlenecks in processes, develops strategies and plans for process improvements, and implements process changes while ensuring minimal disruption to operations. Tasks include the monitoring and controlling of process performance metrics and ensuring compliance with program regulations and organizational ideas.
MINIMUM QUALIFICATIONS
Experience:Seven years of experience evaluating the risk involved in granting single family, multifamily and commercial loans, government assistance programs, and/or construction management.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Business Administration, Architecture, Construction Management, Finance, Economics, Real Estate, Architecture or any other related field and three years of experience evaluating the risk involved in granting single family,multifamily and commercial loans, government assistance programs, and/or construction management for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in loan specialist classification, loan specialist specialty codes in the loan specialist field of work, or as a commissioned officer in business and industryclassification or business and industry specialty codes in the housing management field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Experience managing a team of customer service representatives
- Experience with project management
- Experience managing pipeline data (to include experience processing and reviewing applications related to government programs and funding)
SELECTION PROCESS
Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This is evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.
Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to the position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:
Jamaal Simpson
Department of Housing and Community Development
Office of Human Resources
7800 Harkins Road
Lanham, MD 20706
All applications and materials must be received by the filing deadline. If you are unable to upload your transcripts into the system, please send via email to jamaal.simpson@maryland.gov. Please include the following information:
- Attn: Jamaal Simpson
- Your First and Last Name
- Recruitment #
- Classification (Job Title) of Recruitment
Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7781
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country, and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.
