Introduction
The Maryland State Retirement Agency (“Agency”) is the administrator of the Maryland State Retirement andPension System (“System”). The System is a defined benefit pension plancovering governmental employees within the State of Maryland. The System has over400,000 participants (customers), including 192,000 members who are activelyemployed and enrolled, 175,000 payees who receive a monthly retirement benefitpayment, and 40,000 vested members who are no longer actively employed but whohave earned a benefit that will become payable at a future date.
GRADE
12
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job
The main purpose of the Administrative Specialist III is to be the provide administrative duties in support of the Member Services Unit. This position serves as the first person-to-person contact for customers arriving at the Maryland State Retirement Agency.In this role the Administrative Specialist III must present a friendly and professional presence and assists customers in getting the resources they need. This individual must be able to quickly and correctly determine the best manner to completely and accurately service the needs of the customers coming into the Agency and assist the customer in navigating their visit to the Agency. Customer service interactions will occur primarily face-to-face but also will occur over the phone and via email. The customers are members, retirees, beneficiaries, and employers seeking assistance with retirement related issues.The Administrative Specialist III is expected to demonstrate excellent communication skills as well as customer service skills, and have working knowledge of the laws, regulations, policies, and procedures of the System.
POSITION DUTIES
1)Acts as the first face-to-face contact forvisitors to the Agency.
2)Assists the Retirement Benefits Specialist withadministrative tasks related to providing service to our customers.
3)Completes special assignments assigned byDirector, Deputy Director, or Retirement Benefits Specialist Supervisor.
4)Other duties as assigned.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
1. At least one year of experience in a customer service role.
2. At least two years of experience with the Microsoft Office suite of applications: Excel, Outlook, and Word.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on theeligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will consist of arating of your education, training, and experience as presented on yourapplication an as they related to the requirements of the position. You may beasked to complete a supplemental questionnaire. The supplemental questionnairemay be used as part of the rating process. Therefore, it is important that youprovide complete and accurate information on your application.Pleasereport all education and experience that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online,the paper application and supplemental questionnaire may be submitted to:Department of Budget and Management, Recruitment andExamination Division, 301 W. Preston St., Baltimore, MD 21201.Paper application materials must be received in our officeby theclosing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact theDBM Recruitment andExamination Division at Application.Help@maryland.govor 410-767-4850,MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
